Customer Relations

Custom made concepts
Customer Relations concepts of Smart Concepts offer solutions for all aspects of a successful development and deployment of your relation management and we are making them on order. We will look at your specific situation and your business needs.

From the concept until the execution and an extensive service, our powerful software platform (Scotch) is offering a large scale of solutions, which already has been used in companies on a large scale. Our aim is to have you - with all your competences - built up durable relations with your customers.

Systems which have been developed for large loyalty organizations in the past and are operational now, can also serve for realizing your aims.

Successful concepts – contented customers
You want to commit your customers permanently with attractive offers with a for the customer real special value? Loyalty and reward programs are most suitable for this and are used world-wide. Based on many years of experience in retail the loyalty system of Smart Concepts is your tool for an optimal Relationship Management (CRM). You can profit by two ways: our scale of options will be tuned to your business aims and we take care of the design, the execution and evaluation.

Multilateral software platform
Core of our extensive services is our software platform SCOTCH: Smart Concepts Online Transaction and Cards Handler. With your help we can organize your customer relations programs in this way that it can be used for individual shopkeepers as well as for shopkeeper combinations and also for a company with several establishments. A modular built system guarantees a fast execution of all parts of the program and a flexible execution of your actions.

Just as with a good whisky, not only we, but also our customers notice that the software platform is improving continually in time. Naturally we see to it that it always connects with all new possibilities which the present technology offers.